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MONDAY, NOVEMBER-3rd 

8:00 AM – 8:45 AM - Opening Remarks with Jessica Hamilton &  PCEA, CCEA & ACEA Presidents

8:45 AM – 8:55 AM - Anti-Trust Statement Reading - Led by Steve Badger, Zelle LLP

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9:00 AM – 9:45 AM - The Creative Advantage: Reimagining Claims for a Human + Machine Future

 Claims operations are being redefined by automation, rising costs, and new customer expectations. But the companies winning loyalty and market share aren’t just deploying better tech; they’re designing better systems, systems that blend human judgement, machine intelligence, and creative thinking at scale.

 

In this keynote, Ryann Foelker, award-winning futurist and design executive, will show you how to unleash your creativity to drive measurable transformation in claims and beyond. Drawing from experience leading Fortune 250 teams to international recognition for insurance innovation, Ryann will show you how to: 

  • Rearchitect claims operations for insurance products, services, and experiences of the future.

  • Channel creative problem-solving to build a culture of innovation while unlocking new revenue opportunities.

  • Earn genuine loyalty by designing customer, employee, and partner experiences that people can feel.

 

Together, we’ll move from a traditional lens where innovation is about efficiency to a human-centered lens where creativity fuels clarity, resilience, and results you can feel. Because, in the end, the future of claims isn’t about replacing people with machines, it’s about helping both do their best work together.

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10:10 AM – 10:40 AM

  • Session: "Crash Course: Learn How Automation is Playing a Role in Injury Claims and Accident Liability" 

  • Speaker: Ingrid O'Keefe, Sales Executive at Verisk

  • Speaker:  Kathryn Hyatt, Director of Product Management within Casualty Solutions at Verisk

  • Description: From complex injuries to accident liability, learn how automation keeps adjusters on track—delivering timely, consistent, and fair claim outcomes without the guesswork.

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10:45 AM - 11:00 AM Break  Sponsor Raffle & Morning Break

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11:10 AM – 12:00 PM

  • Session: “Appraisals – A Carrier-Vendor Perspective on Process, Conflict, and Collaboration”

  • Speaker: Preston Boyles, Chief Executive Officer & Co-Founder at Ampion Group, LLC.

  • Speaker: Stacy Butler, Vice President, Specialty Services at Ampion Group, LLC.

  • Speaker: Dr. Chris Young, Executive Director, Ampion Academy & HR at Ampion Group, LLC.

  • Description: This collaborative session will explore modern challenges and coordination strategies surrounding the appraisal process.

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​​​12:00 PM – 1:15 PM - Lunch Break- Sponsored by: Claimsolution Inc., Latitude Subrogation Services, & CP Resolutions

 

1:20 PM – 2:05 PM

  • Session: “What The Hail Is Going On? – Update From The Trenches” 

  • Speaker: Steve Badger of Zelle LLP

  • Description: As a highly respected and engaging speaker, Steve will deliver a fast-paced update on litigation trends, regulatory shifts, and real-world claims impacts.

 

2:10 PM – 2:55 PM

  • Session: "Tow-Tow Mayhem"

  • Speakers: Dawnde Pence, Unit Manager, SIU Claims at Automobile Club of Southern California

  • Speaker: Jon Colman, Partner at Colman Perkins Law Group

  • Description: How to address bandit tows, collusive body and proactive litigation against collusive body shops. 

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2:55 PM - 3:10 PM  Afternoon Break & Raffle Drawing with Sponsors

 

​3:15 PM – 4:00 PM

  • Session: "The Next Hotspots: Tomorrow’s Risk Frontlines"

  • Speakers: Kimberly Roberts, Head of North America Peril Advisory at Guy Carpenter

  • Description: For claims executives in North America, emerging catastrophe risks driven by climate change and shifting weather patterns are creating new “sleeper” regions where losses may escalate beyond traditional expectations. Early recognition of these evolving hotspots is crucial for proactive claims planning, resource allocation, and maintaining operational resilience. This session will explore the evolving risk landscape through an examination of recent events, as well as a discussion of unconventional hotspots that are emerging. By leveraging forward-looking data and climate science, claims managers can better prepare for future events, streamline response strategies, and support their organizations in navigating a rapidly changing risk landscape.

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4:10 PM – 5:00 PM 

  • Session: "From Nights to Months: Why Hotels Are Emerging as the Optimal Long-Stay Solution”

  • Moderator: Michelle Licht, Vice President of Sales at ALE Solutions

  •  Speaker: Becky Ploeger, VP Hilton Reservations and Customer Care

  • Speaker: Rebecca Birk, Director Hilton Business Travel Sales

  • Speaker: Lill Cappelli, Vice President of Housing at ALE Solutions

  • Speaker: Shannon Blomquist, Claims Manager at Bamboo Insurance

  • Description:  As insurers seek faster, more cost-effective housing for displaced policyholders, hotels are stepping up to challenge rentals and vacation homes. This panel brings together leaders from Hilton, temporary housing, and insurance carriers to discuss why hotels are becoming the go-to solution for long stays—and how new investments are reshaping the future of temporary housing

​From Nights to Months: Why Hotels Are Emerging as the Optimal Long-Stay Solution”​

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TUESDAY, NOVEMBER-4th  

 

8:30 AM - 9:00 AM - Health Update & Raffle Drawings with Sponsors

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9:00 AM - 9:45 AM

  • Session: “The Future is Now.  GenAI's Legal Leap and What It Means for Carriers and their Firms”

  • Speakers: JD Keister, Practice Area Leader for Litigation at MGC Law

  • Description: As generative AI rapidly transforms the legal industry, law firms are exploring new ways to streamline tasks, improve efficiency, and reduce costs. This session will unpack the real-world use cases of GenAI in legal practice—from drafting and research to client communication—and examine the emerging risks and ethical landmines that come with it. We’ll also review how insurers are responding through evolving guidelines to ensure protection of sensitive data, including HPI, while maintaining some type of control of the approved use-cases and E-vendors.  Finally, the presentation will discuss the practical and cultural hurdles law firms face when adopting this new technology. Join us for a practical, carrier-focused look at where innovation meets litigation.

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9:50 AM - 10:35 AM

  • Session: "Smarter Claims with AI: Prediction, Decisions, Customer Experience"

  • Speakers: Sri Ramaswamy, Founder & CEO of Charlee.AI

  • Speakers: Zack Gordon, AAA Northern California , CSAA

  • Description: In the rapidly evolving landscape of the insurance industry, artificial intelligence (AI) is revolutionizing the way claims are handled. This presentation explores how AI is being leveraged to enhance prediction, decision-making, and customer experience in the claims process. From automating routine tasks to providing deep insights and personalized services, AI is not just a tool but a transformative force that is making claims smarter and more efficient.

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10:35 AM - 10:50 AM - Risk Assessment Refresh Break & Raffle Drawings with Sponsors.

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 10:50 AM - 11:35 AM

  • Session: "Carrier and Partner Integration: How to leverage partnerships and navigate volatility"

  • Speaker: John Nicholas, Property Claims Manager at Penn National

  • Speaker: Eric Brandt (former CCO at Allstate and active board advisor for Verisk)

  • Speaker: Katrina Flower-Quirk, Chief Operating Officer at Team One Insurance Services

  • Description: Reset with the mindset, tools, and real-world strategies to build strong, integrated partnerships across the vendor and carrier ecosystem—becoming a true extension of each other’s teams, even in volatile market conditions.

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11:40 AM - 12:25 PM

  • Session: "Medicare Compliance “Blind Spots”

  • Speakers: Greg Bashaw, President at CP Resolutions

  • Description: Noncompliance with Medicare Secondary Payer rarely happens on purpose. When it occurs, it is almost always an accident. In this presentation we’ll point out compliance Blind Spots where you could be blindsided by an accidental infraction … and make suggestions on how to make them disappear. Specifically, we’ll address these questions:

    • How is it possible for a Responsible Reporting Entity accidentally to report a Medicare claim late … or not at all?

    • How does the Safe Harbor Process protect RREs from Blind Spots created by Claimants and their attorneys?

    • How does non-payment of Medicare Advantage reimbursements by Claimants and their attorneys create unseen exposure for RREs?

  • In addition, we’ll address these very practical questions regarding Medicare compliance:

    • Where are we right now with Medicare Civil Money Penalties … and what happens next?

    • Can our risk of being levied a Civil Money Penalty be quantified?

 

 12:30 PM - 1:00 PM The Final Word: Industry Pulse + Raffle + Closing Remarks 

  • PCEA, ACEA, & CCEA Presidents Announcements Rapid-fire industry trends wrap-up

  • Final raffle  drawings  with must-stay-to-win prizes:

    • One Free Member  Attendee Registration to next year’s JCEA's conference.

    • One lucky attendee sponsor will win $1,000 off their company’s sponsorship for next year’s conference!

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