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Educational Agenda


9:00 AM - 10:00 AM

Opening Remarks: PCEA, CCEA, ACEA

Anti-Trust Statement Reading: Brian Lopez, Lopez Law Group

Keynote Presentation: "Lead From Within: Lessons in Curiosity, Compassion, and Courage"

Speaker: Ronna Ruppelt, Esq. - Chief Executive Officer CLM 

Join CEO Ronna Ruppelt, claims industry veteran and self-professed recovering workaholic as she shares six defining lessons that have shaped her leadership journey and enriched her life. Rooted in her message are the fundamental keys to enhanced self-awareness that apply both in and out of the office. Through her candid stories and humorous anecdotes, Ronna's lessons will reshape your perspective on leadership and inspire you to lead with empathy, curiosity, and kindness.

10:00 AM - 10:45 AM"Global Market Insight Report With AON"

Speaker: Jeff Rieder, Partner and Head of Ward Benchmarking at AON

Our latest Global Market Insights Report dives into the macro events that impacted the insurance market in the first quarter of 2023 and highlight trends across pricing, capacity, underwriting, limits, deductibles, and coverages. It also examines the risk and insurance market trends and solutions that banks, and bank customers, will need to consider navigating this period of volatility and highlights how parametric insurance solutions are simplifying risk transfer.


10:45 AM - 11:00 AM -  AM Break

11:00 AM - 12:00 PM  - "The Future of Fraud: In The Trenches"

Speakers: Dawnde Pence, Unit Manager of SIU Claims at Automobile Club of Southern California

                 Ulises Castellon, CPCU RPA, Chief Executive Officer of Fire Cause Analysis  (FCA)


12:00 PM - 1:15 PM - Lunch Break

1:15 PM – 2:45 PM - "Property Discussions: How Carriers Are Keeping Up & Still Delivering On KPIs"

Moderator: Chris Poe, Assistant Vice President of Claims at Auto-Owners Insurance

Speaker: Ben Williams, Regional Claims Manager of Catastrophe Claims at Auto-Owners Insurance

Speaker: Adrienne Herndon-Woodberry, Vice President of Property Claims at Pure Insurance Group

Speaker: Thomas Smith, Vice President, Senior Treaty Underwriter, Swiss Re

2:45 PM – 3:45 PM - "AI impact on the Insurance Industry”

Speaker: Shane De Zilwa


“In this session, we will explore the profound impact Artificial Intelligence (AI) is having on insurance claims processing. We'll begin by understanding what AI is (and in the process demystifying some of the associated terminology), and tracing its rapid evolution over recent years. We will then explore the myriad ways in which AI is revolutionizing the claims lifecycle, and go into more detail on applications such as fraud scoring, medical record processing, and media forensics. As with any technological advancement, there are concerns that demand our attention including those around model fairness, data privacy, and ethical considerations. We will delve deeper into concerns around model fairness and talk through best practices for mitigating these concerns.”


3:45 PM - 4:00 PM- PM Break

4:00 PM - 5:15 PM "What's Driving Huge Jury Awards? Navigating Legal Liability In The Era Of The Nuclear Verdict"

Moderator: Jeffrey Chen, Vice President of Claims at Swiss Re

Speakers: Dr. Steve Wood, Litigation Consultant at Courtroom Sciences, Inc.

                 Chris White, Member of Steptoe & Johnson PLLC

                 Tony Rupp, Attorney at Law

The changing cultural attitudes toward corporations, combined with increasingly aggressive plaintiff attorneys, are helping drive unprecedented growth in nuclear liability verdicts and jury awards. 
From 2015 to 2019, the average verdict in the National Law Journal’s Top 100 Verdicts more than tripled from $64 million to $214 million. The same data shows there were 30% more cases in 2019 that pierced the $100 million threshold than there were in 2015.  The trend toward much larger verdicts and awards is especially noteworthy in auto liability.   Litigation may be filed sooner in the life of a claim, resulting in extensive discovery, motion practices, and numerous issues litigated at trial. 

  • Businesses Must Adapt To Changing Cultural Attitudes About Fault

  • Plaintiffs' Lawyers Draw on Popular Disdain for Corporations to Win Big

  • Shifting Jury Attitudes

  • How Business Can Help Manage the Risks Posed by an Increasingly Aggressive Plaintiff Bar?

  • How Insurance Carriers Can Help Risk Managers Navigate the New Litigation Landscape


9:00 AM - 10:00 AM“Social Inflation and You”

Speaker: Claudia Rodriguez, Retired Vice President of Insurance Claims at Auto Club Enterprises

In the post COVID environment, auto physical damage challenges such as supply chain, labor costs, and catalytic converters have captured most of the headlines. Given their impact on loss costs and the immediate influence felt by the claims customer, it comes as no surprise that those topics would grab everyone’s attention. If there is anything “good” about auto physical damage trends, it is that they are more easily measured and understood because they are tied to economic inflation. The opposite is true about about the arguably more complicated casualty/liability universe. To begin to solve any problem, we must first understand it. Social inflation in insurance is not new, but the components of the issue have evolved over time, they are more complicated, and they are having an increasingly adverse impact on liability loss ratios. The challenge for the industry is that social inflation is difficult to measure, yet it is critical to understand. During this session, Claudia Rodriguez will educate us on the components of social inflation along with outlining the steps that both carriers and the industry can take to try to combat these issues and mitigate its influence on our results.

10:10 AM - 11:15 PM -  "Assessing Cannabis - Related Insurance Claims"

Speakers: Beth Ossino, Claims Manager at Golden Bear Insurance Company

                  Kim Moody, Vice President of Claims at Golden Bear Insurance Company


A discussion focusing on issues of risk management, workers’ compensation and employment, financial services, and legal matters.  The latest course in the designation involves handling cannabis-related claims. Since cannabis is still considered a Schedule 1 drug by the federal government, it creates a level of complexity for insurers providing coverage for cultivators, processors, and dispensaries, as well as for the resulting insurance claims.  discusses property damage, subrogation, workman compensation, and product liability in the latest Insurance


11:15 -11:30 AM Break 

11:30 AM - 12:45 PM"Fix the Behavior: Fix KPI & Culture Results"

Speaker: Gina Reyes, Vice President of Claims at Openly Insurance

                  April Freeman, Director of Claims at Openly Insurance

This presentation will highlight how carriers are conducting new ways of obtaining results.  Openly Insurance does not give individuals metrics they have to meet vs. we lead through behaviors based on our Core Values.  Gina Reyes and April Freeman will present how the employee's actions do or do not help the team obtain company goals.  It helps battle all the unintended consequences we all felt with solely using individual metrics & goals when it comes to performance review.  

12:45 PM - 1:30 PM-PCEA, CCEA, ACEA- Closing Remarks 

Rotation of 2023-2024 Boards

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