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MONDAY, NOVEMBER-3rd 

8:30 AM – 8:40 AM - Meeting Kickoff & Introductions - Joint Claims Conference: Jessica Hamilton, DASG

 

8:40 AM – 9:05 AM - Opening Remarks & Attendee Introductions - Led by PCEA, CCEA & ACEA Presidents

 

9:05 AM – 9:15 AM - Anti-Trust Statement Reading - Led by Steve Badger, Zelle LLP

 

9:15 AM – 10:00 AM - Keynote Presentation - Sponsored by: Verisk

  • Topic: "Crash Course: Learn How Automation is Playing a Role in Injury Claims and Accident Liability" 

  • Speaker: Ingrid O'Keefe

  • Speaker:  Kathryn Hyatt

  • Description: From complex injuries to accident liability, learn how automation keeps adjusters on track—delivering timely, consistent, and fair claim outcomes without the guesswork.

 

10:05 AM – 11:00 AM

  • Session: “Appraisals – A Carrier-Vendor Perspective on Process, Conflict, and Collaboration”

  • Speakers: Dr. Chris Young, 

  • Speaker: Preston Boyles, CEO & Co-Founder of the  Ampion Group

  • Speaker: Stacy Butler, - VP Training & Quality Assurance

  • Description: This collaborative session will explore modern challenges and coordination strategies surrounding the appraisal process.

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11:00 AM – 11:15 AM - Executive Empowerment Break

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11:15 AM – 12:00 PM

  • Session: “What The Hail Is Going On? – Update From The Trenches” 

  • Speaker: Steve Badger of Zelle LLP

  • Description: As a highly respected and engaging speaker, Steve will deliver a fast-paced update on litigation trends, regulatory shifts, and real-world claims impacts.

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12:00 PM – 1:00 PM - Lunch Break- Sponsored by: Claimsolution Inc., Latitude Subrogation Services, & CP Resolutions

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1:10 PM – 2:00 PM

  • Session: “Leading Organizations Remotely with Real Impact”

  • Speaker: Carrie Gray, Assistant Vice President Westfield Insurance 

  • Description: Carrie is known for her dynamic presence and relatable leadership strategies. This session will focus on successfully managing and engaging remote teams across a changing workforce landscape.

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2:05 PM – 2:50 PM

  • Session: "Tow-Tow Mayhem"

  • Speakers: Dawnde Pence, Unit Manager, SIU Claims at Automobile Club of Southern California

  • Speaker: Jon Colman, Partner at COLMAN PERKINS LAW GROUP

  • Description: How to address bandit tows, collusive body and proactive litigation against collusive body shops. 

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2:50 PM – 3:00 PM - Leadership Reboot Break

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3:00 PM – 3:45 PM

  • Session: "Guy Carpenter's 2025 Global Risk Report"

  • Speakers: Kimberly Roberts, Head of North America Peril Advisory at Guy Carpenter

  • Description:

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4:00 PM – 5:00 PM 

  • Session: From Nights to Months: Why Hotels Are Emerging as the Optimal Long-Stay Solution”

  • Moderator: Michelle Licht, Vice President of Sales at ALE Solutions

  •  Speaker: Becky Ploeger, VP Hilton Reservations and Customer Care

  • Speaker: Rebecca Birk, Director Hilton Business Travel Sales

  • Speaker: Lill Cappelli, Vice President of Housing at ALE Solutions

  • Description:  As insurers seek faster, more cost-effective housing for displaced policyholders, hotels are stepping up to challenge rentals and vacation homes. This panel brings together leaders from Hilton, temporary housing, and insurance carriers to discuss why hotels are becoming the go-to solution for long stays—and how new investments are reshaping the future of temporary housing

​From Nights to Months: Why Hotels Are Emerging as the Optimal Long-Stay Solution”​

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TUESDAY, NOVEMBER-4th  

 

9:00AM - 9:30AM - Updates from Board Presidents – PCEA, ACEA & CCEA

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9:30AM - 10:15AM

  • Session: “The Future is Now.  GenAI's Legal Leap and What It Means for Carriers and their Firms”

  • Speakers: JD Keister, Practice Area Leader for Litigation at MGC Law

  • Description: As generative AI rapidly transforms the legal industry, law firms are exploring new ways to streamline tasks, improve efficiency, and reduce costs. This session will unpack the real-world use cases of GenAI in legal practice—from drafting and research to client communication—and examine the emerging risks and ethical landmines that come with it. We’ll also review how insurers are responding through evolving guidelines to ensure protection of sensitive data, including HPI, while maintaining some type of control of the approved use-cases and E-vendors.  Finally, the presentation will discuss the practical and cultural hurdles law firms face when adopting this new technology. Join us for a practical, carrier-focused look at where innovation meets litigation.

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10:15AM - 11:00AM

  • Session: "Smarter Claims with AI: Prediction, Decisions, Customer Experience"

  • Speakers: Sri Ramaswamy, Founder & CEO of Charlee.AI

  • Speakers: Zack Gordon, AAA Northern California , CSAA

  • Description: In the rapidly evolving landscape of the insurance industry, artificial intelligence (AI) is revolutionizing the way claims are handled. This presentation explores how AI is being leveraged to enhance prediction, decision-making, and customer experience in the claims process. From automating routine tasks to providing deep insights and personalized services, AI is not just a tool but a transformative force that is making claims smarter and more efficient.

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11:05AM - 11:15AM - Risk Assessment Refresh Break

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 11:15AM - 12:00PM

  • Session: Carrier and Partner Integration: How to leverage partnerships and navigate volatility.

  • Speaker: John Nicholas, Property Claims Manager at Penn National

  • Speaker: Eric Brandt (former CCO at Allstate and active board advisor for Verisk)

  • Speaker: Katrina Flowers, COO at Team One

  • Description: Reset with the mindset, tools, and real-world strategies to build strong, integrated partnerships across the vendor and carrier ecosystem—becoming a true extension of each other’s teams, even in volatile market conditions.

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12:00PM - 12:45PM-

  • Session: "Medicare Civil Penalty Audits"

  • Speakers: Greg Bashaw, President at CP Resolutions

  • Description: (Coming Soon)

 

 

The Final Word: Industry Pulse + Raffle + Closing Remarks 

20-min rapid-fire industry trends wrap-up

10-min final raffle with must-stay-to-win prizes: Free Registration to next year’s conference - one lucky attendee will win $1,000 off their company’s sponsorship for next year’s conference!

15-min closing thank you, acknowledgments, and passing the baton.

©2025 Joint Claim Executives Fall Conference 

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