
EDUCATIONAL AGENDA & SCHEDULE OF EVENTS
Important: For PCEA, CCEA & ACEA members that have a meeting during a meal, please grab a plate of food from Studio C to bring to your designated meeting space.
SUNDAY, NOVEMBER 6TH
ROOM
TIME
EVENT
STUDIO C
3:00-5:00 PM
REGISTRATION CHECK IN
RHINESTONE
4:00 - 5:00 PM
CCEA BOARD MEETING (Board Members Only)
RHINESTONE
5:00 - 6:00 PM
ACEA BOARD MEETING (Board Members Only)
STUDIO C
6:00-7:30 PM
WELCOME COCKTAIL RECEPTION
ROOM 1504
8:00 - 10:00 PM
HOSPITALITY SUITE
MONDAY, NOVEMBER 7TH
ROOM
Event
TIME
MISTER GUITAR
PCEA BOARD MEETING (Board meeting members only)
7:00 - 8:00 AM
MISTER GUITAR
PCEA MEMBER MEETING (Members Only)
8:00 - 9:00 AM
RHINESTONE
ACEA MEMBER MEETING (Members Only)
8:00 - 9:00 AM
STUDIO C
BREAKFAST
7:30-9:00 AM
CHORUS & STRINGS
9:00-9:15 AM
OPENING REMARKS
Jessica Hamilton, PCEA President
Dennis Gowen, ACEA President
Charlie Norder, CCEA President
CHORUS & STRINGS
9:15-10:00 AM
KEYNOTE SPEAKER
Ajay Sinha, Executive Vice President, Claims Operation at Gallagher Bassett
CHORUS & STRINGS
10:00-10:45 AM
CLAIM EXPECTATIONS IN AN EVOLVING DIGITAL LANDSCAPE
Robert Ladjzak, Director of Insurance Business Intelligence at J.D. Power
CHORUS & STRINGS PRE-FUNCTION
BREAK
10:45-11:00 AM
CHORUS & STRINGS
11:00-11:50 AM
FRAUD FACTS - "WHAT THE HAIL IS GOING ON?"
Steve Badger, Partner at Zelle LLP
STUDIO C
LUNCH
12:00-12:45 PM
RHINESTONE
CCEA MEMBER MEETING (Members Only)
12:00 - 1:00 PM
STUDIO C
EMAIL CATCHUP BREAK
12:45-1:15 PM
CHORUS & STRINGS
1:15-2:45 PM
NUCLEAR CASE VERDICTS PANEL
Jeff Chen, VP of Claims at Swiss Re
Marissa Beyers, Ph.D., CEO & Senior Consultant Trial Behavior Consulting, Inc.
CHORUS & STRINGS
2:45-3:45 PM
BREAKING CLIMATE CHANGE INTO PIECES
James Waller, Research Meteorologist at GC Global Strategic Advisory
CHORUS & STRINGS PRE-FUNCTION
BREAK
3:45-4:00 PM
CHORUS & STRINGS
4:00-5:15 PM
BALANCE BETWEEN PEOPLE & TECHNOLOGY
While AI & automation might streamline more processes and eliminate some positions, the need for people will still be vital for the foreseeable future. Implementing the right balance of both technology & people is essential for success. This panel will discuss what initiatives your company can take to ensure you are on the right track and considering all possibilities.
Ema Roloff (moderator), Director of Sales, Enterprise Solutions at Naviant
Gina Reyes, VP of Claims at Openly Inc.
Jason Verlen, VP of Product Marketing at CCC Intelligent Solutions Inc.
Damon Stafford, CEO of Alpine Intel
Lael Chappell, Chief Marketing & Business Development Officer at Desq
STUDIO C
COCKTAIL RECEPTION
6:00 - 7:30 PM
VIP BUS - PRIVATE PARTY
7:30 PM
This is a private party our sponsor Eberl is hosting for their partners & prospective clients attending the meeting.
TUESDAY, NOVEMBER 8TH
ROOM
TIME
EVENT
STUDIO C
7:30-9:00 AM
BREAKFAST
CHORUS & STRINGS
9:00-10:15 AM
Evolution of Shifting Corporate Culture
Corporate culture is evolving rapidly, but what does that mean for your company? There are many variables leadership needs to consider when making the best decisions for employee retention, attracting the right talent, and evolving their operations while, most importantly, serving the company's best interest. Join this session to learn valuable insights and thought-provoking ideas to consider from our expert panel.
Charlie Norder, Director of Claims at Pekin Insurance, (Moderator)
Terri Hansen, HR Manager at SECURA Insurance
Dennis Gowen, VP Claims Manager at Swiss Re
Courtney Young, Sr. Group Manager Insurance Claims at AAA
Justin Massey, Vice President of Claims at Bamboo Insurance
Dr. Theresa Young, Claims Homeowners Operations Process Manager at CSAA Insurance Group
CHORUS & STRINGS PRE-FUNCTION
10:15-10:30 AM
BREAK
CHORUS & STRINGS
10:30-11:30 AM
VERISK - IMPROVING CLAIM OUTCOMES THROUGH DATA, ANALYTICS & ADVOCACY
Sid Wong, VP Policy at Verisk
CHORUS & STRINGS
11:30 AM-12:45 PM
TALENT, REMOTE/HYBRID WORK CHALLENGES & MAINTAINING COMPANY CULTURE
Covid, The Great Resignation, and Quiet Quitting - these significant events are disrupting and reshaping the traditional office environment while presenting new opportunities and challenges. This panel will introduce fresh perspectives and ideas to help navigate current times.
Amy Cooper (moderator), Vice President of Carrier Practice for Gallagher Bassett, Founder & CEO of RISE
Brett Carter, Managing Director at The Jacobson Group
Lael Chappell, Chief Marketing & Business Development Officer at Desq
Owie Agbontaen, AVP, Regional Underwriting Executive and Business Development at SOMPO International
Ema Roloff, Director of Sales, Enterprise Solutions at Naviant
Bryan Corder, Founder & CEO of Straight Story Consulting
CHORUS & STRINGS
12:45-1:00 PM
JOINT PRESIDENT'S CLOSING REMARKS
Jessica Hamilton, PCEA President
Dennis Gowen, ACEA President
Charlie Norder, CCEA President