EDUCATIONAL AGENDA & SCHEDULE OF EVENTS

Important: For PCEA, CCEA & ACEA members that have a meeting during a meal, please grab a plate of food from Studio C to bring to your designated meeting space.

SUNDAY, NOVEMBER 6TH

ROOM

TIME

EVENT

STUDIO C

3:00-5:00 PM

REGISTRATION CHECK IN

RHINESTONE

4:00 - 5:00 PM

CCEA BOARD MEETING (Board Members Only)

RHINESTONE

5:00 - 6:00 PM

ACEA BOARD MEETING (Board Members Only)

STUDIO C

6:00-7:30 PM

WELCOME COCKTAIL RECEPTION

ROOM 1504

8:00 - 10:00 PM

HOSPITALITY SUITE

MONDAY, NOVEMBER 7TH

ROOM

Event

TIME

MISTER GUITAR

PCEA BOARD MEETING (Board meeting members only)

7:00 - 8:00 AM

MISTER GUITAR

PCEA MEMBER MEETING (Members Only)

8:00 - 9:00 AM

RHINESTONE

ACEA MEMBER MEETING (Members Only)

8:00 - 9:00 AM

STUDIO C

BREAKFAST

7:30-9:00 AM

CHORUS & STRINGS

9:00-9:15 AM

OPENING REMARKS

Jessica Hamilton, PCEA President
Dennis Gowen, ACEA President
Charlie Norder, CCEA President

CHORUS & STRINGS

9:15-10:00 AM

KEYNOTE SPEAKER

Ajay Sinha, Executive Vice President, Claims Operation at Gallagher Bassett

CHORUS & STRINGS

10:00-10:45 AM

CLAIM EXPECTATIONS IN AN EVOLVING DIGITAL LANDSCAPE

Robert Ladjzak, Director of Insurance Business Intelligence at J.D. Power

CHORUS & STRINGS PRE-FUNCTION

BREAK

10:45-11:00 AM

CHORUS & STRINGS

11:00-11:50 AM

FRAUD FACTS - "WHAT THE HAIL IS GOING ON?"

Steve Badger, Partner at Zelle LLP

STUDIO C

LUNCH

12:00-12:45 PM

RHINESTONE

CCEA MEMBER MEETING (Members Only)

12:00 - 1:00 PM

STUDIO C

EMAIL CATCHUP BREAK

12:45-1:15 PM

CHORUS & STRINGS

1:15-2:45 PM

NUCLEAR CASE VERDICTS PANEL

Jeff Chen, VP of Claims at Swiss Re
Marissa Beyers, Ph.D., CEO & Senior Consultant Trial Behavior Consulting, Inc.

CHORUS & STRINGS

2:45-3:45 PM

BREAKING CLIMATE CHANGE INTO PIECES

James Waller, Research Meteorologist at GC Global Strategic Advisory

CHORUS & STRINGS PRE-FUNCTION

BREAK

3:45-4:00 PM

CHORUS & STRINGS

4:00-5:15 PM

BALANCE BETWEEN PEOPLE & TECHNOLOGY

While AI & automation might streamline more processes and eliminate some positions, the need for people will still be vital for the foreseeable future. Implementing the right balance of both technology & people is essential for success. This panel will discuss what initiatives your company can take to ensure you are on the right track and considering all possibilities.

Ema Roloff (moderator), Director of Sales, Enterprise Solutions at Naviant
Gina Reyes, VP of Claims at Openly Inc.
Jason Verlen, VP of Product Marketing at CCC Intelligent Solutions Inc.
Damon Stafford, CEO of Alpine Intel
Lael Chappell, Chief Marketing & Business Development Officer at Desq

STUDIO C

COCKTAIL RECEPTION

6:00 - 7:30 PM

VIP BUS - PRIVATE PARTY

7:30 PM

This is a private party our sponsor Eberl is hosting for their partners & prospective clients attending the meeting.

TUESDAY, NOVEMBER 8TH

ROOM

TIME

EVENT

STUDIO C

7:30-9:00 AM

BREAKFAST

CHORUS & STRINGS

9:00-10:15 AM

Evolution of Shifting Corporate Culture

Corporate culture is evolving rapidly, but what does that mean for your company? There are many variables leadership needs to consider when making the best decisions for employee retention, attracting the right talent, and evolving their operations while, most importantly, serving the company's best interest. Join this session to learn valuable insights and thought-provoking ideas to consider from our expert panel.

Charlie Norder, Director of Claims at Pekin Insurance, (Moderator)
Terri Hansen, HR Manager at SECURA Insurance
Dennis Gowen, VP Claims Manager at Swiss Re
Courtney Young, Sr. Group Manager Insurance Claims at AAA
Justin Massey, Vice President of Claims at Bamboo Insurance
Dr. Theresa Young, Claims Homeowners Operations Process Manager at CSAA Insurance Group

CHORUS & STRINGS PRE-FUNCTION

10:15-10:30 AM

BREAK

CHORUS & STRINGS

10:30-11:30 AM

VERISK - IMPROVING CLAIM OUTCOMES THROUGH DATA, ANALYTICS & ADVOCACY

Sid Wong, VP Policy at Verisk

CHORUS & STRINGS

11:30 AM-12:45 PM

TALENT, REMOTE/HYBRID WORK CHALLENGES & MAINTAINING COMPANY CULTURE

Covid, The Great Resignation, and Quiet Quitting - these significant events are disrupting and reshaping the traditional office environment while presenting new opportunities and challenges. This panel will introduce fresh perspectives and ideas to help navigate current times.

Amy Cooper (moderator), Vice President of Carrier Practice for Gallagher Bassett, Founder & CEO of RISE
Brett Carter, Managing Director at The Jacobson Group
Lael Chappell, Chief Marketing & Business Development Officer at Desq
Owie Agbontaen, AVP, Regional Underwriting Executive and Business Development at SOMPO International
Ema Roloff, Director of Sales, Enterprise Solutions at Naviant
Bryan Corder, Founder & CEO of Straight Story Consulting

CHORUS & STRINGS

12:45-1:00 PM

JOINT PRESIDENT'S CLOSING REMARKS

Jessica Hamilton, PCEA President
Dennis Gowen, ACEA President
Charlie Norder, CCEA President