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Senior Property Claims Process Leader at CSAA Insurance Group.

Dr. Theresa L. Young, DM, CPCU Theresa Young is the Senior Property Claims Process Leader for CSAA Insurance Group. Between 2020 and 2021, Theresa architected an advanced triage system optimizing a balance of service, expense, and quality. This led to a $20M per annum improvement in expense results while improving service scores to best in class. Her current work focuses on cutting edge automation of property claims adjudication. Dr. Young is a founding member of the Research Advisory Committee for the Insurance Institute of Business and Home Safety, where data/science based research continues to yield improved products and construction systems. Dr. Young previously worked in product development with a $1B revenue product still in the marketplace

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